Global Investor’s fourth annual global custody forum took place at London’s Park Lane hotel on May 14. More than 200 delegates joined speakers and sponsors to debate the most pressing issues in the investor services arena. The following pages feature brief extracts from four of the panel discussions, as well as some results from the audience voting system. (For the full list of results please click on the custody forum link on the Global Investor homepage.)
A familiar refrain appears in the regular surveys of custodians’ services: few, if any, really appreciate how to manage client relationships. It seems the message is finally getting through. Client relationship management is now in focus across the custody industry. And firms are starting to realize
that there’s more to it than just buying a flashy
new software package. By Jo McGinley.
The development of India’s market infrastructure
has attracted the interest of international
investors and global custodians alike. The market may now be moving in the right direction,
but the pace of change remains too slow
for many. By Jo McGinley.